Terms & Conditions
Set out below are the terms on which Radiance (Beauty Aesthetics & Wellbeing Clinic) provides service to its clients. Please ensure that you have read and fully understood them prior to booking any treatments.
We highly recommend that you schedule your appointments at least one week in advance to ensure that your preferred time and treatment or service is available.
Appointments and Cancellation Policy
All our practitioners, nurses and therapists at are trained and approved in accordance with the company’s treatment protocols and therefore Radiance does not guarantee continued treatment with a named nurse or therapist.
If you are unable to attend your appointment, we require 24 hours’ notice. If you fail to attend an appointment without giving due notice, we may charge a cancellation fee and require you to pay for all future treatments in advance. Clients who have purchased a course of treatment but fail to attend their appointment will be charged for their missed treatment.
Late arrival may result in reduced treatment time or forfeiting of the appointment. Radiance will endeavor to ensure that your appointment runs to time; however, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance.
Prior to your appointment we will inform you of any preparation required in advance of your treatment. Failure to follow the guidelines may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.
We do not provide refunds for cancelled or missed appointments. Cancellation is accepted over the phone or in person at the Clinic. Cancellation via e-mail is accepted. Do not leave voice message regarding cancellations.
Please note clients can reschedule their existing booked appointment for a maximum of three times. Any further rescheduling will be at the discretion of Radiance. Extensive rescheduling per client in a very short time frame causes business disruptions which can affect existing clients. Radiance wants to ensure disruptions are set to a minimum and provide all clients the best flexibility and assured times possible.
Courses of treatments
All treatments purchased as a course, times MUST be adhered to, must be paid for in full in advance of the first treatment. All treatments must be taken within 12 months of the date of purchase; any treatments left untaken after 12 months will be forfeited.
Please note that treatment exchanges are available upon discretion.
All treatment bookings must be paid for in full, on arrival at the clinic, prior to treatment commencing.
If you have paid for a course of treatments and are subsequently unable to complete the course, we will offer you a refund, calculated by deducting the full list price of all treatments already taken, plus any charged for non-attendance, from the total price of the course of treatments, and return the difference to you. (Note: treatments or courses that have been bought with discounts will be calculated based on full list price per course and per treatment). Claims for refunds after treatments will not be entertained under any circumstances.
You have 7 working days to cancel the service, beginning the day after you made a booking. If your treatment starts within the cancellation period then your right to cancel ends the day you start treatment.
Please be aware that the booking fees are non-refundable unless you cancel 24 hours before your appointment time.
Purchased products are non-refundable. However, Radiance may agree to exchange the product (unopened/original packaging) for another product of same value.
Please note we do not tolerate any type of receipt fraud.
We will always assess whether treatment is suitable for you, or likely to be successful, prior to any treatment being carried out. If not, we will inform you as to the reasons why. You will only be liable for the cost of the initial consultation, where applicable.
Radiance will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.
It is the client’s responsibility to ensure that he or she provide Radiance with all relevant medical details prior to
each treatment. Radiance will not be liable for any damage that occurs as a result of the client’s failure to disclose
The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Radiance regarding the care of a treated area. Nothing in these terms of business shall exclude or limit Skin Life’s liability for death or any personal injury resulting from negligence.
Your right to complain
Radiance endeavours to treat all its clients appropriately, compassionately and fairly. If, however, you have an issue with any matter in relation to your treatment at Radiance, you are entitled to lodge a complaint, either verbally, by telephone or in writing. If you require assistance with making your complaint, Radiance will be pleased to help.
The member of staff who initially receives the complaint will convey the details to the Clinic Manager or their designated deputy, and you will receive a letter within two days of lodging the complaint that an investigation into the matter is under way. Legal Advice will be sought by Radiance, as and where deemed necessary.